Storage West Norwood Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage West Norwood provides storage and any related services, including handling, loading, unloading and removal assistance. By making a booking, paying a deposit, using our facilities, or instructing us to carry out services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings given to them below.
Customer means any individual, partnership, company or organisation that places a booking or uses our storage or related services.
Services means the provision of storage space, as well as any associated services including but not limited to packing, loading, unloading, transport, removals, and related handling of goods.
Storage Facility means any storage units, rooms, containers, reception areas, loading bays and associated premises operated or managed by Storage West Norwood.
Goods means all items, property and effects that you bring to, store at, or request us to move, handle or transport in connection with the Services.
Contract means the legally binding agreement between you and Storage West Norwood formed in accordance with these Terms and Conditions.
2. Scope of Services
Storage West Norwood provides secure storage facilities and may offer removal and related services such as collection, delivery, loading assistance and packing on request. The precise scope of Services will be confirmed in your booking confirmation, quotation or written correspondence supplied to you.
We reserve the right to decline to provide any requested service where it is unsafe, unlawful, unreasonable, exceeds our operational limits or is not covered by our standard insurance arrangements.
3. Booking Process
To make a booking, you must provide accurate and complete information regarding the nature and quantity of the Goods, access requirements, dates and times of service, and any special handling instructions. Quotations are based on this information and on any assumptions clearly stated by us.
A booking is not confirmed until we have issued a booking confirmation, which may be provided in writing or by other clear means, and any required deposit has been received by us. We may refuse any booking request at our absolute discretion.
If the information you provide is inaccurate or incomplete, we may adjust the charges to reflect the actual work and storage space required, or decline to proceed with the Services. In cases of significant discrepancy, we may treat the booking as cancelled by you and apply the relevant cancellation charges.
For removal and handling services, you are responsible for ensuring suitable and safe access to the premises for our team and vehicles, including any parking, loading restrictions and necessary permissions. If access is restricted or delayed due to circumstances within your control, additional waiting or rearrangement charges may apply.
4. Payments and Charges
All charges for storage and any related services are set out in our quotation, tariff or booking confirmation. Unless otherwise stated, all prices are exclusive of any applicable taxes or surcharges that may be levied from time to time.
Payment terms will be specified in your booking confirmation. As a general rule, we may require a deposit at the time of booking, with the balance payable prior to or on the day that Services commence. For ongoing storage, charges are usually payable in advance for each billing period.
Payment must be made using an accepted payment method. We reserve the right to change accepted methods from time to time. If payment is not received when due, we may, at our discretion, refuse to provide or continue Services, suspend access to the Storage Facility, or terminate the Contract in accordance with these Terms and Conditions.
Late or overdue amounts may incur interest at a reasonable rate from the due date until the date of actual payment. You will also be responsible for all reasonable costs and expenses we incur in seeking to recover unpaid sums, including any legal fees and collection charges.
5. Deposits and Security
We may require a deposit as security for payment of storage charges, removal fees, potential damage to our premises or equipment, and any other amounts that may become due under the Contract. The amount of the deposit will be stated in your booking confirmation or tariff.
On termination of the Contract and once all outstanding sums have been paid and any keys, access devices or equipment have been returned in good condition, the deposit will be refunded to you, subject to any lawful deductions for unpaid charges, damage or cleaning. We will provide a statement of any such deductions upon request.
6. Cancellations, Amendments and Refunds
You may cancel or amend a booking by providing us with notice. The required notice period and any applicable charges will depend on the type of service booked and will be set out in your booking confirmation or tariff.
If you cancel a removal or handling booking within a short period before the scheduled service date, a cancellation fee may apply to reflect our administrative costs, staff scheduling, and any loss of opportunity to reallocate the time slot. Where we have incurred specific costs, such as special equipment hire, these may also be charged.
For storage services, you may usually terminate the agreement by giving notice in accordance with our standard notice period. Storage charges already paid are generally non-refundable, but we may, at our discretion, refund part of any prepaid period not used, after deducting any applicable fees. No refund will be given for periods or services already used or for days when your Goods remained in the Storage Facility.
If we need to cancel or significantly amend a booking due to circumstances beyond our reasonable control, such as severe weather, major service disruptions, accidents, or legal restrictions, we will notify you as soon as reasonably practicable and either rearrange the Services or issue a refund for any charges paid for Services not provided. We shall not be liable for any indirect or consequential loss resulting from such cancellations.
7. Customer Responsibilities
You are responsible for ensuring that you are legally entitled to store or move the Goods and that they are not stolen or otherwise unlawfully obtained. You confirm that you are either the owner of the Goods or have the full authority of the owner to enter into the Contract.
You must ensure that all Goods are properly packed, protected and labelled, taking into account their nature, fragility and value. We may refuse to handle or store poorly packed or unsafe items. Where we provide packing services, you must still inform us of any particularly fragile or high value items so that suitable care can be taken.
You must comply with all instructions and rules displayed at the Storage Facility or notified to you from time to time, including regulations relating to safety, access, parking, security and emergency procedures. You must not obstruct corridors, fire exits, loading areas or access routes, except as reasonably necessary during loading and unloading.
8. Prohibited and Restricted Items
Certain items must not be stored or handled in connection with our Services. You must not store or request us to move any of the following without our express prior written consent.
Any goods that are illegal, stolen, counterfeit or otherwise in breach of applicable law. Explosives, firearms, ammunition, weapons or any item for which you do not hold the appropriate licences. Flammable, combustible, corrosive, toxic or hazardous materials, including fuels, gases, chemicals and asbestos. Perishable goods and items that require specific temperature or humidity control that we have not agreed to provide. Living animals, plants or any other living organisms. Cash, securities, precious metals, jewellery, fine art or items of exceptionally high value, unless we have expressly agreed in writing and appropriate insurance arrangements are in place. Any items which, by their nature or condition, may cause harm, nuisance, infestation, contamination or damage to the Storage Facility, our staff, other customers or their goods.
We reserve the right to inspect Goods where we have reasonable cause to suspect a breach of this clause or where required to do so by law or by any competent authority.
9. Liability and Risk
Your Goods are stored and handled at your own risk, subject to any express provisions set out in these Terms and Conditions and any additional written agreement. You should ensure that you have appropriate insurance in place to cover the full replacement value of your Goods while in transit, in storage or otherwise under our care.
We will exercise reasonable skill and care in providing the Services. Our liability for loss of or damage to Goods, or for any delay or failure in performing the Services, shall be limited to the amount set out in our standard liability limits or as agreed in writing. Unless we have expressly agreed otherwise, we will not be liable for any of the following. Loss or damage arising from your failure to pack Goods properly or to inform us about fragile items or special handling requirements. Any loss, damage or deterioration caused by inherent defect, natural ageing, atmospheric or climatic conditions or the nature of the Goods themselves. Indirect or consequential loss, including loss of profits, loss of business, loss of opportunity or emotional distress. Loss or damage arising from events beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, war, terrorism, civil disorder, industrial action, breakdowns, or compliance with legal or regulatory obligations.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
10. Indemnity
You agree to indemnify and keep us indemnified against all claims, losses, damages, costs and expenses arising from your breach of these Terms and Conditions, your misuse of the Storage Facility, your failure to comply with applicable laws and regulations, or any claim by a third party relating to the Goods or your use of the Services, except to the extent that such claims arise directly from our negligence or breach of contract.
11. Access, Security and Right of Lien
Access to the Storage Facility and to your stored Goods is subject to our security procedures and opening hours, which may be varied from time to time for operational or safety reasons. We may require identification or other proof of authority before granting access.
We operate security measures at the Storage Facility; however, we do not guarantee that the premises are impregnable or that unauthorised access can never occur. You are responsible for ensuring that any keys, codes, or access devices issued to you are kept secure and not shared with unauthorised persons. You must notify us immediately if you suspect unauthorised access.
We have a lien over your Goods for all sums due and unpaid under the Contract. This means that we may retain possession of the Goods until all outstanding charges and associated costs have been paid in full. If sums remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards settlement of the amounts owed, remitting any surplus to you where required by law.
12. Waste, Cleanliness and Environmental Regulations
You are responsible for ensuring that your storage unit and any areas you use at the Storage Facility are kept clean and free from rubbish. You must not leave waste, unwanted items, packaging materials or pallets in corridors, communal areas, loading bays or outside the premises.
All waste must be removed from the Storage Facility by you or disposed of only in designated receptacles where we expressly permit this. You must not deposit hazardous, electrical or bulky waste in any on-site bins unless specifically authorised and charged for. Unauthorised dumping of waste or abandonment of Goods may result in additional cleaning or disposal charges.
You must comply with all applicable waste and environmental regulations in connection with your use of the Storage Facility and the Services. Where we arrange removal or disposal of unwanted items at your request, additional charges will apply and you will remain responsible for the nature of the items and for ensuring that they are lawful to dispose of.
13. Termination
Either party may terminate the Contract by giving the notice required under these Terms and Conditions or as otherwise agreed in writing. On termination, you must remove all Goods from the Storage Facility, settle all outstanding charges and return any access devices or equipment provided to you.
If you fail to remove your Goods by the termination date, we may charge additional storage fees for the period until removal, or exercise our lien and disposal rights as set out above. We may treat Goods left behind as abandoned and proceed to dispose of them after giving any notice required by law.
We may terminate the Contract with immediate effect where you are in serious or persistent breach of these Terms and Conditions, where your behaviour or actions present a risk to safety or security, or where required to do so by law or by any competent authority.
14. Data Protection and Privacy
We may collect and process personal data relating to you and, where applicable, your representatives, for the purposes of managing your booking, providing the Services, processing payments, maintaining security and complying with legal obligations. We will handle such information in accordance with applicable data protection laws and our privacy practices in force from time to time.
15. Changes to These Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our operational requirements. Any such changes will take effect from the date we notify you or publish the updated version, and will apply to new bookings and, where reasonable, to ongoing Contracts. If a change has a material adverse effect on your existing storage arrangement, you may be entitled to terminate the Contract on notice.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services or the Contract, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage West Norwood agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we may also bring proceedings in any other jurisdiction where your assets are located where this is permitted by applicable law.
17. General Provisions
If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall any single or partial exercise of such right or remedy prevent any further exercise of it or the exercise of any other right or remedy.
These Terms and Conditions, together with any written quotation, booking confirmation or other agreed documentation, constitute the entire agreement between you and Storage West Norwood in relation to the Services and supersede any prior discussions, correspondence or understandings.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the provision of the Services, provided that this does not reduce the level of protection afforded to you under these Terms and Conditions.
