Westnorwood Storage Service Terms and Conditions
These Terms and Conditions set out the basis on which Westnorwood Storage provides storage services to customers in the UK. By making a booking, you agree to be bound by these terms, which apply to the storage of goods, the use of units or spaces, and any related services supplied by us. Please read them carefully before confirming a reservation. If you do not agree with any part of these terms, you should not proceed with the booking.
The purpose of these terms is to create a clear agreement between the customer and the provider. They cover the storage service conditions that apply from the moment a booking is made through to the end of the storage period. They also explain how charges are calculated, what happens if a customer cancels, the limits of our responsibility, and the rules that apply to waste disposal and prohibited items.
We may update these terms from time to time to reflect changes in law, operational requirements, or service arrangements. Any changes will apply from the date stated in the revised version, unless otherwise required by law. Continued use of the service after an update will be taken as acceptance of the revised storage terms.
1. Booking Process
A booking can be made by completing the required reservation steps and providing accurate information about the customer, the intended use of the storage space, and the goods to be stored. The booking is only confirmed once we have accepted the request and any required deposit or initial payment has been received. A reservation request is not, by itself, a guarantee of availability.
During the booking process, you must ensure that all details are complete and correct. This includes your name, address, contact information, payment details, and any information we reasonably request to assess suitability. You must also confirm that you have authority to store the goods in question and that they are lawful to possess, store, and move. False or misleading information may result in cancellation of the booking without refund.
We may decline a booking at our discretion where the service is unsuitable, the goods are restricted, the requested storage period is unavailable, or we believe the arrangement could create legal, safety, or operational issues. Confirmation of a booking does not imply that we have inspected the goods or accepted liability for their condition.
2. Use of the Storage Service
The storage space is provided solely for the storage of permitted goods and must not be used for any unlawful, hazardous, offensive, or unsafe purpose. The customer is responsible for ensuring that goods are suitably packed, labelled where appropriate, and fit for storage. Fragile, perishable, temperature-sensitive, or high-value items may require special care, and you store such items at your own risk unless we expressly agree otherwise in writing.
You must not store items that are prohibited by law or by these terms. Prohibited items include, without limitation, stolen goods, illegal drugs, firearms without lawful authority, explosives, radioactive materials, pressurised containers, hazardous chemicals, live animals, and any item that may create a fire, health, environmental, or security risk. If we reasonably suspect that prohibited goods are being stored, we may take immediate action, including inspection, refusal of access, removal, notification of authorities, or termination of the agreement.
The customer remains responsible for keeping the storage unit secure and for not sharing access codes, keys, or entry details except with authorised persons. You must not alter, damage, or interfere with the unit, the facility, or any security system. Any loss caused by unauthorised access due to your failure to protect access information is your responsibility.
3. Payments and Charges
All fees are due in accordance with the price and billing cycle agreed at booking. Charges may include storage rent, administrative fees, security deposits, cleaning fees, late payment charges, or other service-related costs where applicable. Unless stated otherwise, amounts are payable in advance. We may require card details or other payment security to support recurring billing or to recover outstanding sums.
You are responsible for ensuring that payment is made on time and that your payment method remains valid. If a payment fails, we may retry collection, suspend access, or apply reasonable late-payment procedures. We may also charge interest or administrative costs on overdue amounts to the extent permitted by law. No waiver of payment obligations will arise simply because we delay enforcement on one occasion.
Where fees change, we will give notice where required by law or contract. Continued use of the service after the effective date of a price change will mean that the updated fees apply. Refunds, where due, will be limited to the circumstances expressly stated in these terms or required under consumer law. Any money owed to us may be set off against deposits or other sums held by us.
4. Cancellations, Termination, and Access End
Cancellation rights depend on the stage of the booking and the nature of the arrangement. If you cancel before the storage period starts, we may retain an administration charge or other reasonable costs already incurred, where permitted by law. If you cancel after access has started or the service has been used, you may remain liable for charges up to the end of the notice period or minimum term agreed.
We may end the agreement with immediate effect if you materially breach these terms, fail to pay sums due, store prohibited goods, behave in a way that threatens safety or security, or provide false information. Where termination occurs, you must remove all goods promptly and settle any outstanding amounts. If goods remain after termination, we may treat them in accordance with our rights under the agreement and applicable law, which may include storage charges, disposal steps, or legal recovery action.
If we need to suspend or terminate access due to maintenance, compliance, suspected misuse, or emergency circumstances, we will act reasonably and, where possible, provide notice. However, access may be restricted without prior notice where necessary to protect people, property, or legal interests. Termination does not remove any accrued rights or liabilities.
We may also end the arrangement if the storage space is required to be closed, withdrawn, or repurposed, or if continuing the agreement becomes impractical due to legal, insurance, or safety reasons. In such cases, we will provide as much notice as reasonably possible and allow a reasonable period for removal of goods, subject to any immediate risk or legal restriction.
5. Liability and Insurance
To the fullest extent permitted by law, we are not responsible for loss or damage arising from events outside our reasonable control, including theft without negligence on our part, fire, flood, weather events, power failure, civil disturbance, or acts of third parties. We also do not accept liability for loss caused by the customer’s failure to pack, label, secure, or declare goods properly, or by storing items unsuitable for storage conditions.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are liable for loss or damage, our liability will be limited to the amount recoverable under any applicable insurance policy or, if lower, the fees paid for the affected storage period, unless mandatory law requires otherwise.
6. Customer Responsibilities
You must keep the contents of your storage area properly arranged so that they do not create risk to other goods, staff, or the facility. You are responsible for maintaining your own insurance cover for the full replacement value of your belongings, unless we have expressly agreed in writing to provide insurance or a different arrangement. Any insurance we may arrange or offer is subject to its own terms and exclusions.
You must notify us promptly if your contact details change, if you believe your access details have been compromised, or if any stored goods become damaged, dangerous, or unlawful. You must also cooperate with reasonable requests relating to compliance, inspection, or security. Failure to cooperate may be treated as a breach of contract.
Where our staff are required to move, handle, or dispose of goods because of your breach, you may be charged the reasonable costs of doing so. This includes costs arising from cleanup, quarantine, specialist disposal, pest control, or remedial works caused by your goods or your conduct.
7. Waste Regulations and Disposal
Customers must comply with all applicable UK waste laws and environmental regulations when using the service. You must not use the storage unit as a waste disposal point. Packaging waste, unwanted items, liquids, batteries, electrical equipment, and other discarded materials must be removed and disposed of lawfully. If you leave waste on the premises, you may be charged for removal, sorting, recycling, or lawful disposal, including any specialist handling required.
Hazardous waste, controlled waste, or items requiring specific disposal procedures must be handled in accordance with legislation and must not be placed in storage unless lawful and expressly permitted. You are responsible for ensuring that any waste you generate, transport, or leave behind is managed by an authorised route. If your goods contaminate other items, the premises, or the environment, you may be liable for all resulting losses, regulatory action, and cleanup costs.
We reserve the right to inspect and remove abandoned, unsafe, or unlawfully stored material where necessary. Any disposal will be carried out in a lawful and proportionate manner. Where practicable, we may give notice before disposal, but immediate action may be taken if required to protect health, safety, or compliance obligations.
8. Inspection, Security, and Privacy
We may inspect storage spaces where we have reasonable grounds to do so, including concerns about safety, prohibited goods, unauthorised access, non-payment, or breach of these terms. Where possible, we will provide notice, but urgent inspection may occur without notice if there is a serious concern. Any inspection will be limited to what is necessary and proportionate.
Security measures may include access controls, surveillance, locks, alarms, or staff checks. While we take reasonable steps to protect the facility, no storage environment is completely risk-free. You should therefore use suitable packing materials, maintain your own records, and keep an inventory of items stored. We are not responsible for loss arising from your failure to do so.
We will process personal data in line with applicable data protection laws and our privacy obligations. Information collected for booking, billing, access, and compliance purposes will be handled appropriately and only used where lawful. We may disclose information where required by law, court order, insurer request, or for the prevention or investigation of unlawful activity.
9. Force Majeure
We will not be liable for failure or delay in performing our obligations where the failure is caused by an event beyond our reasonable control. This includes, but is not limited to, extreme weather, fire, flood, epidemic, industrial action, utility failure, transport disruption, government action, or structural damage. In such circumstances, we may suspend services, restrict access, or take reasonable steps to protect stored goods and the premises.
If a force majeure event continues for an extended period, we may need to vary, suspend, or end the service. We will act reasonably in doing so and will consider any legal obligations that apply to the return of goods or the settlement of charges. Customers should maintain alternative arrangements for essential items where appropriate.
Nothing in this clause limits rights that arise under mandatory law, nor does it require either party to continue performance where doing so would be unsafe or unlawful.
10. Governing Law and Disputes
These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the service, the booking, or these terms will be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If a customer is resident elsewhere in the UK, any rights they have under applicable consumer law remain unaffected.
Before starting formal proceedings, the parties should try to resolve disputes in good faith. If a disagreement arises regarding charges, access, loss, or termination, the customer should raise the issue promptly and provide relevant information so it can be reviewed. Any failure to seek early resolution will not remove legal rights, but it may affect how a dispute is handled.
If any part of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure by us to enforce a term will operate as a waiver of that term. These Terms and Conditions represent the entire agreement between the parties concerning the storage service, unless a separate written agreement states otherwise.
11. Final Provisions
These terms apply to all customers using the Westnorwood Storage service, including those with short-term, long-term, or seasonal arrangements. They are intended to provide a fair and practical framework for the use of storage space while protecting legal rights, security interests, and operational standards. By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions.
Important: the headings in these terms are provided for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context requires. If a specific booking confirmation or written agreement contains more detailed provisions, those provisions will apply only to the extent they do not conflict with mandatory law or these general storage service terms.
These Terms and Conditions are designed to support lawful, transparent, and responsible use of the storage service. They protect both the customer and the provider by setting clear expectations around booking, payment, cancellation, liability, waste handling, and legal compliance.